Question 1

How to place the order?

Accepted Answer

You can make a purchase via our webshop or alternatively please write an email via sales@panijurek.com

Question 2

Do you offer customization?

Accepted Answer

All of the works are handmade to order and can be customized in terms of color and size.
 
TRN lighting: each ceramic element can be done in one of 14 available colors. Length is always made to order.

TRN mirror can be  customized in terms of length.
 
Fully bespoke commissions are accepted on a case-by-case basis. Please reach out to us directly with your custom needs: sales@panijurek.com

Question 3

What are your lead times?

Accepted Answer

For TRN lighting collection, the proceeding time is approximately 7 weeks.
For TRN mirrors and tables the proceeding time is approximately 6 weeks.
For ELO mirrors collection, the proceeding time is approximately 8 weeks.
For OP lamps collection, the proceeding time is approximately 8 weeks.
​
Shipping time:
Poland: 2-3 days
Europe:  3-5 days
USA: around 5 days
Worldwide: around 5- 7 days

Some delays can be made by customs procedures.

We always ship with the tracking number.

Question 4

Do you ship worldwide?

Accepted Answer

We ship worldwide. Prices and courier companies chosen for delivery may vary depending on the country,  product, size and weight.  In specific cases we recommend contacting us before to estimate the best and the safest shipping company and rate.
For customers outside the European Union, additional charges such as customs duties, import taxes, or other fees may apply upon delivery of the product. These charges are not included in the purchase price and are the responsibility of the customer.

Question 5

How about returns?

Accepted Answer

We can accept returns only of the catalogue products within 14 days after delivery.  Return costs and responsibility are on the client side. We do not accept returns of the customized, made-to-order products. Please contact us before the return.

Address for returns:
MANU SC
Szpitalna 5
05-600 Grójec, Poland 
office@panijurek.com

Question 6

What type of bulbs do you recommend for TRN lighting?

Accepted Answer

short, round, without plastic collar, opaque or transparent, 4,5x7,7 cm

Question 7

Any other questions?

Accepted Answer

Please write at sales@panijurek.com

Frequently asked questions